Support
If you are experiencing any issues with your EchoMRITM including needing replacement holders or calibration samples please contact our customer support email support@echomri.com and include your system ID in the subject line. Your system ID can be found:
- On a label on the inside of the rack’s rear door near the top of the door
- On the main customer screen or under the Help dropdown menu of the EchoMRITM operational software
Service Packages
We offer basic service support package and our comprehensive annual warranty packages to give you a peace of mind. For our older systems, we offer a windows 11 upgrade. Please contact us at support@echomri.com for more information.
Basic Service Warranty
Remote system diagnostics
One-time preventative remote maintenance service
Application support from our highly experienced engineers
Remote software upgrades
Comprehensive Annual Warranty
All features of the Basic package, plus:
Travel cost for our engineers
Replacement parts
Shipping
Labor
Windows Upgrade Package
Microsoft has stopped supporting Windows XP and Windows 7 and on October 14, 2025 will stop supporting Windows 10. We offer an upgrade package to upgrade your system to Windows 11.